The conference is aimed primarily at improving the financial culture and the development of financial education in educational organizations of all levels of education, as well as an exchange of experience in volunteer work, interaction with public authorities, representatives of professional and expert community, including in a remote format.

Experience of leading banks and companies in the field of client relations in the sphere of financial services and services. Case studies of client communications from leaders and visionaries of the financial market, companies developing strategies and solutions for digital transformation in financial retail.

You will learn:

How to unobtrusively be in front of the customer all the time
How to conduct customer digital-transformation in a bank or financial company and start working effectively with customer digital-profiles
How to engage with customers in a new generation of communications
How to increase trust in online financial services and make complex digital services understandable
What’s the best way for customer communications to be digital
What changes financial industry leaders have made to become successful in the world of ecosystems and marketplaces